Send Us a Message
Other Ways to Reach Us
Email Departments
General Inquiries:
hello@bcdrawhub.ca
Account Support:
support@bcdrawhub.ca
Prize Claims:
winners@bcdrawhub.ca
Privacy Matters:
privacy@bcdrawhub.ca
Mailing Address
BC Draw Hub
487 Lawrence Avenue, Suite 204
Kelowna, British Columbia
V1Y 6L8
Canada
Frequently Asked Questions
When are draws conducted?
Weekly draws take place every Friday at 5:00 PM Pacific Time. Winner notification occurs within 48 hours via email and phone contact.
What's the prize claim process?
Winners receive direct contact with complete claim instructions. Valid government identification and BC residency verification are required.
Can I request a refund?
Entry purchases are final. Refunds apply only in cases of draw cancellation or documented technical errors.
Who is eligible to participate?
BC Draw Hub is exclusively available to British Columbia residents aged 19 years or older.
How do I access responsible gaming resources?
Visit our Responsible Participation page for comprehensive support tools, resources, and self-exclusion options.
Need Immediate Assistance?
Our support team typically responds within 24 hours during business days
Call +1 (250) 843-9467